Policies

Refund Policy

How and when refunds are paid for cancelled orders and approved returns.

Effective 28 October 2026

When you are entitled to a refund.

• Cancelled before dispatch: a full refund, including any delivery fee.
• Damaged, faulty or incorrect items: a full refund of the affected items, or a free replacement if you prefer, under our Return Policy.
• Approved change-of-mind returns: a refund of the item price once we receive and inspect the item. Original delivery fees are not refunded.
• Orders we cancel: if we cannot fulfil your order, for example because an item is out of stock, you receive a full refund.

How refunds are paid.

Refunds are made to the original payment method. We are unable to refund to a different card, account or person.

We process approved refunds within 3 business days. Timings after that depend on your bank or payment provider. We will email you when your refund has been issued.

Partial refunds.

Where only part of an order is affected, we refund only the affected items. Promotional discounts applied to the whole order are shared proportionally across the items in it.

Questions about a refund.

If your refund has not arrived within the times above, check with your bank first, then contact us with your order number and we will trace it for you.