Policies

Return Policy

Because peptides are temperature-sensitive, we cannot resell returned products — but if something is wrong with your order, we will make it right.

Effective 28 October 2026

Products we will replace or refund.

Contact us within 48 hours of delivery if you receive:

• an item that is damaged, broken or leaking;
• the wrong product, strength or quantity; or
• a product with a missing or unreadable batch label or seal.

We will ask for your order number and clear photos of the item, its label and the packaging. Once confirmed, we will send a replacement at no cost or issue a refund under our Refund Policy. You do not usually need to send the item back; if we do need it, we will provide a prepaid return label.

Change-of-mind returns.

Vials and pens cannot be returned for change of mind once they have left our cold chain, because we cannot verify how they were stored.

Quality concerns.

If you believe a product does not match its Certificate of Analysis, contact us with the batch number. We will investigate with our testing laboratory and, where a fault is confirmed, replace or refund the product.

How to start a return.

1. Use our contact form with your order number.
2. Include photos and a short description of the problem.
3. We will reply within one business day with the next steps.

Nothing in this policy limits your rights under the Consumer Protection Act 1999.